Refund policy

Last updated: April 13, 2026

At NVNQA, we want you to feel confident when shopping with us. If something is wrong with your order, we’re here to help. Because of the nature of our products, returns and refunds are limited to the situations described below.

1. Standard Eligibility for Returns, Replacements, or Refunds

We may accept a return, replacement, or refund only if the product you received is:

- defective;
- damaged during transit; or
- misprinted or mislabeled (for example, a labeling or packaging error).

If your item arrives with one of the issues listed above, please contact us within 30 days of delivery to request assistance.

2. How to Request a Return, Replacement, or Refund

To submit a request, please email us at support@nvnqa.com within 30 days of receiving your order and include:

- your order number;
- the name of the product;
- a brief description of the issue; and
- clear photos showing the problem, including the product, packaging, and shipping box if relevant.

Please do not dispose of the product or send anything back before contacting us. In some cases, we may need additional information or photos before making a decision.

3. Review Process

Once we receive your request, we will review the information provided and determine whether your order qualifies for a replacement or refund.

If your request is approved, we may, at our discretion:

- send a replacement at no additional cost; or
- issue a full or partial refund to your original payment method.

If a refund is issued, please note that processing times may vary depending on your bank or card issuer.

4. First-Order Courtesy Refund

For first-time customers placing their first order with NVNQA, we may, at our sole discretion, consider a one-time courtesy refund even if the request does not meet the standard eligibility requirements or falls under the non-eligible situations listed in this policy.

This courtesy refund is not guaranteed and is reviewed case by case. We reserve the right to refuse any request in situations involving suspected abuse, repeated claims, unusual order activity, or other circumstances suggesting misuse of the policy.

5. Return Shipping and Return Requirement

If a return is approved, the customer is responsible for the cost of return shipping unless we explicitly state otherwise in writing.

To be eligible for a refund where a return is required, the product must be returned to the return address designated by NVNQA. We will provide the return instructions and designated return address by email. Products sent back without prior authorization or sent to the wrong address may not be accepted or refunded.

We recommend using a trackable shipping method, as we are not responsible for return packages lost or damaged in transit.

6. Non-Eligible Situations

Except for any first-order courtesy refund that we may approve at our sole discretion under Section 4, we do not accept returns or issue refunds for reasons such as:

- change of mind;
- personal taste or preference;
- ordering the wrong product;
- dissatisfaction not related to a defect, damage, or misprint;
- requests made after the 30-day window; or
- issues caused by improper storage, misuse, or mishandling after delivery.

All other sales are considered final.

7. Return Instructions

If we determine that a return is necessary, we will provide instructions by email. Do not return any product without authorization.

In some cases, we may decide not to require a return and may instead resolve the issue based on the information and evidence you provide.

8. Shipping Issues and Delivery Problems

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible at support@nvnqa.com so we can review the situation and assist you.

Please make sure that the shipping address provided at checkout is accurate. We are not responsible for delivery issues resulting from incorrect or incomplete address information submitted by the customer.

9. Contact Us

If you have any questions about this Return & Refund Policy, or if you are unsure whether your order qualifies, please contact us at:

support@nvnqa.com

We will do our best to review your request fairly and respond as promptly as possible.